Frequently Asked Questions
Expert answers to your drone and imaging equipment inquiries.
What is the standard processing time for drone orders?
Most in-stock orders are processed and shipped within 1-2 business days. For customized enterprise kits or thermal imaging systems, please allow up to 5 business days for assembly and calibration.
Do you offer technical support for enterprise-grade equipment?
Yes, DSLRPros provides lifetime technical support for all equipment purchased through us. Our US-based experts are available via phone and email to assist with firmware updates, flight troubleshooting, and sensor integration.
What is your return policy for opened electronics?
We offer a 14-day return window for most items. However, drones that have been activated or flown cannot be returned for a full refund due to manufacturer warranty policies. A restocking fee may apply to opened non-defective items.
Do you ship internationally?
Yes, we ship to many countries worldwide. Please note that international customers are responsible for all customs duties, taxes, and import fees. Certain high-end thermal sensors may be subject to ITAR or EAR export restrictions.
Are the products sold on DSLRPros covered by warranty?
All new products include a full manufacturer's warranty. As an authorized dealer for brands like DJI, Teledyne FLIR, and Autel, we ensure your purchase is protected and eligible for official service programs.
What payment methods do you accept?
We accept all major credit cards, PayPal, and wire transfers. For government agencies and educational institutions, we also accept formal Purchase Orders (POs) subject to credit approval.